In a resource-scarce environment like Kea’s startup days, the impact of such support cannot be overstated. With limited financial assets, personnel, and infrastructure, startups must rely heavily on the strength and resilience of their team. Backing people through mentorship, clear guidance, and a culture of learning enables individuals to maximize their potential and contribute effectively. This safety net fosters innovation, encourages risk-taking, and helps team members navigate challenges, ultimately driving the startup’s growth and success despite resource constraints. In many ways, the start-up environment mirrors the one Kadeem grew up in where the presence of additional supportive figures can make the difference between locking and unlocking someone’s potential.
However, support in resource scarce situations has to be intentional to activate lasting growth. When Kadeem struggled to integrate at school, several counsellors tried to work with him, but none were able to unlock his potential. However, a new counsellor joined who decided to think outside of the box. She stepped outside of the academic setting, both literally and figuratively, by taking Kadeem for a drive. They drove past a prestigious school: it looked like a historic castle and it sat atop a lush, green hill. Kadeem compared it to Hogwarts – a detail the counsellor realized had revealed his interest in reading. It was atypical and set him apart from his peers. Recognizing this minor detail and its vast implications set off a series of verbal and nonverbal reasoning tests – mock versions of that very school’s entrance exam. Kadeem eventually took the entrance exam, received a full-ride scholarship, and went on to study at UCL. Where other guiding figures were quick to write integration issues off as permanent character deficiencies, this counsellor discerned the difference between issues with academic output and issues with the child himself. These early experiences instilled a deep understanding of the importance of humanity and going beyond surface-level assessments. The counsellor’s astute recognition profoundly influenced Kadeem’s leadership style, solidifying his commitment to maintaining empathetic and nuanced mentorship even in the most time-pressed, resource-scarce of settings.
At Kea Consultants, these regular check-ins (at times on long walks or in cafés) are the same as stepping out of that school and into the car. The relationship between mentor and mentee were similarly instrumental when he inevitably hit growing pains. He’d been pulled into a boardroom meeting with a blue-chip client, entering a room with “a table bigger than anything I’d seen before,” he recounted. He’d prepared the longlist just two months into the role, and it had a typo and a duplicated entry. The clients not only saw those but pointed them out and clearly expressed their dissatisfaction. Kadeem and his consultant debriefed afterwards, but he wasn’t harshly reprimanded further or left alone to unpick what had happened. His consultant saw the need to counterbalance the situation with encouraging and constructive feedback. She acknowledged his efforts, saying, “Well done, firstly. It was a big client, and you held your own. Next time, just make sure you keep the longlist tight”. The discerning approach to this mistake was one example of many. She made sure the focus remained on the issue in his work rather than in him and recognized the greater value in balancing the clients’ harsher reaction with more support. Admin errors are embarrassing, but not catastrophic. Receiving both the client’s direct reaction and the balancing commentary from his consultant ingrained in Kadeem a meticulous eye for detail. Reflecting on that time, Kadeem recalled how Kea paired significant responsibility with robust support, enabling its high-exposure culture.