Kea’s values are really interchangeable with my personal life. They are so foundational and important to functioning within day-to-day life, so it’s amazing that these aspects are valued as core principles of the company. It ultimately makes being a ‘Kea person’ relatively easy, but it’s nice to know you work somewhere that fosters such a positive environment.
What does it take to be successful in your role?
Having the confidence in yourself to be able to talk efficiently with both candidates and clients, as well as being able to listen. If you can’t listen and appreciate the wants and needs of the people you’re speaking with, then you can’t effectively tailor their experience, and you then fail to differentiate yourself from others.
What made you join Kea?
Kea had such a down-to-earth vibe to it that it was clear it is ultimately a ‘people’ company. They understand better than others that their brand relies absolutely on how they treat people, and in meeting some of the team myself when I first started, they came across as so personable and friendly that you could only assume that this would hold true for their communication with candidates. Having now joined, my assumptions held true - Kea continue to value those they meet and are able to make people feel comfortable and listened to so efficiently, making the whole process seem so easy!
What’s your biggest professional regret?
Feeling as though there are stupid questions. There’s always a worry that there is something that ‘should’ be known early on, but I wish I had realised that the learning experience is very much a continuous aspect of the job and there’s always room for questions.
Since I’ve joined I feel like I know a lot more about the sectors we cover and how they operate. It felt like such an alien concept when I first started but I now feel as though I can efficiently run through a process with confidence.
My edge is that I’m able to speak to and engage with people in a more casual, friendly and conversational way.This helps build relationships and make people as comfortable as possible. Discussions could easily be borderline interrogative and transactional when asking a lot of questions, but ultimately that won’t make for a memorable conversation or leave the best impression.